Returns Policy

Submitting Your Return

COVID-19 Update

What Can You Return?

You can return any items within 30 days of purchase for an exchange, store credit or refund if the item(s) is:


  • - full priced (includes full priced items purchased using a discount code)
  • - unworn and unwashed and in the original packaging
  • - with all original tags still attached
  • - not smell of perfume, body odour, deodorant or washing powder
  • - free of make-up or tan marks
  • - in original shoebox (if received with shoebox)
  • - without postage labels attached to the boxes


For hygienic reasons, we cannot accept the following items:

  • - cosmetics
  • - hair products
  • - underwear, intimates and hosiery
  • - earrings

Return Delivery Fee

Country Resolution^- Return Delivery Return Delivery Time Tracking

New Zealand

Exchange/Store Credit - Free

Refund - NZ$8.00*

Up to 21 days

^The original delivery fee will NOT be refunded or given as store credit.

*Customers who received item(s) with a manufacturing fault or incorrectly are entitled to a full refund and free return delivery.


Thanks to all your amazing feedback, we now offer exchanges! Just choose the Exchange option in our Returns Portal and enter the replacement product(s) you would like and we will ship your replacement product(s) to you once we process your return.

Returns Process

  • - Returns are generally processed within 7 days of reaching us.
  • - Returned item(s) will be assessed and we will notify you if your return has been accepted.
  • - Returned Items not accepted will be returned to the customer at the customer's cost.
  • - Please allow 1 to 5 days for the refunds to reach your method of payment.

How Do I Get Help?

  • For any further information on your returns, click here to contact us.

    For United States & New Zealand Returns and you need assistance with the Omni Parcel Returns Portal or your return label, please email with your Name, Retailer name (Which is Peppermayo) and Order number. Please include the issue you are experiencing to help them expedite the process and they will get in touch with you as soon as they can.